Serendib Yatra is committed to protecting your privacy and maintaining transparency about how information is handled on our platform. This Privacy Policy applies to information collected through our website, travel blog pages, newsletter sign-up areas, contact interactions, and related digital experiences.
We aim to keep this policy clear and easy to understand. If you do not agree with any part of this policy, you should discontinue use of the website and related services.
1. Information We Collect
We may collect information in the following ways:
a. Information You Provide Directly
- Your name and email address when you subscribe to newsletters or updates.
- Information you submit when contacting us through forms, inquiries, or support requests.
- Messages, feedback, or travel-related questions you voluntarily send to us.
b. Information Collected Automatically
- IP address, browser type, device type, operating system, and general location data.
- Pages visited, time spent on pages, referral sources, and click behavior.
- Technical data collected through cookies, analytics tools, or similar technologies.
2. How We Use Information
We may use collected information to:
- Operate, maintain, and improve the Serendib Yatra website.
- Respond to messages, support requests, and general inquiries.
- Send newsletters, updates, or promotional content if you choose to subscribe.
- Understand how users engage with our content and improve the browsing experience.
- Enhance security, detect misuse, and prevent unauthorized activity.
- Comply with legal obligations and protect our rights, users, and platform integrity.
5. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration. However, no internet-based system can be guaranteed to be completely secure, and we cannot promise absolute security in every circumstance.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this policy, including providing services, resolving disputes, improving user experience, and meeting legal or operational requirements.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to legal or operational exceptions.
- Withdraw consent from optional communications such as newsletters.
- Object to or restrict certain uses of your data where permitted by law.
If you no longer wish to receive communications from us, you can unsubscribe from marketing emails or stop contacting the platform through optional submission features.
8. Children’s Privacy
Serendib Yatra is not intended for children under the age of 13, and we do not knowingly collect personal information from children through the website. If we become aware that information from a child has been submitted without proper authorization, we will take reasonable steps to remove it.
9. Third-Party Links and Services
Our website may contain links to third-party websites, booking services, maps, social platforms, videos, or external travel resources. We are not responsible for the privacy practices, content, or policies of those third-party services. We encourage users to review their privacy policies separately before submitting personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or content-related changes. When updates are made, the revised version will be posted on this page with a new effective or last-updated date. Continued use of the website after changes are posted indicates acceptance of the revised policy.
11. Contact Information
If you have questions about this Privacy Policy or how your information is handled on Serendib Yatra, you may contact us through our official website communication channels.
For legal-page consistency across the site, you can also connect this page with your footer contact link and any future dedicated contact page.
Policy Summary
We collect limited personal and technical information to operate and improve the website, respond to users, protect the platform, and provide content-related communications when requested. We do not sell personal data.